Last updated: August 27, 2026
These Terms of Service (“Terms”) govern access to and use of the DLP Secure platform and related services (the “Service”) provided by Innovly Private Limited (“Company,” “we,” “us,” or “our”). By accessing or using the Service, you (“Customer,” “you,” or “your”) agree to be bound by these Terms. If you are accessing or using the Service on behalf of a company or other legal entity (such as your employer), you represent and warrant that you have the authority to bind that entity to these Terms, in which case “you” and “your” refer to that entity.
DLP Secure is an AI-powered data loss prevention (DLP) platform that helps organizations detect and prevent unauthorized or non-compliant transfer of sensitive data from endpoint devices. The Service includes the following components:
A software agent (the “Agent”) that is installed on designated endpoint devices within your organization’s environment, obtains system access, and monitors data-transfer activity across the channels enabled in your organization’s policy configuration.
Because the Agent requires elevated, kernel-level privileges, you are solely responsible for ensuring you have the authority to install it on the applicable devices, and for testing compatibility with your existing system and security software prior to broad deployment.
By default, detection is performed entirely on the endpoint device using a locally installed classification model. In this mode, file and communications content is analyzed on-device and is not transmitted to Company’s servers; only policy-violation alerts or summary metadata (excluding underlying content) may sync to your management dashboard, if you have enabled that option.
Where enabled by your organization, when the Agent identifies an attempted transfer on a monitored channel, the relevant content is transmitted through an encrypted API connection to Company’s servers, where an AI-based content-classification engine evaluates it against the sensitive-data categories configured in your policy (for example, personal, financial, health-related, or source-code information). The classification result is returned to the Agent, which applies your configured policy action (allow, block, or alert), and a record of the detection event is logged to your management dashboard.
A web-based console through which your administrators configure detection policies, review detection events, and manage the Agent across your organization’s devices.
Subject to your compliance with these Terms, Company grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your subscription term, solely for your internal business purposes and solely to process your own information and data, not the information or data of any third party. All rights not expressly granted to you are reserved by Company.
The Service is offered under various subscription plans. Pricing details are available on our website or through our sales team. We reserve the right to modify pricing with 30 days’ prior notice.
If you register for a free trial, you may use the Service at no charge for the specified trial period. At the end of the trial, your account will be converted to a paid subscription unless you cancel before the trial expires.
You agree not to:
You will not use the Service to design, develop, or advise any third party on designing or developing a competing product or service, and you will not permit any parent, subsidiary, or affiliated entity to use the Service for that purpose, without Company’s prior written consent.
YOU ARE SOLELY RESPONSIBLE FOR USING THE SERVICE IN A MANNER THAT COMPLIES WITH ALL APPLICABLE LAWS, RULES, AND REGULATIONS, INCLUDING WITHOUT LIMITATION EMPLOYMENT, PRIVACY, AND TELECOMMUNICATIONS OR INTERCEPTION LAWS (“LAWS”). THE APPLICABILITY OF CERTAIN LAWS — INCLUDING LAWS GOVERNING THE USE OF MONITORING TECHNOLOGY AND THE INTERCEPTION OR RECORDING OF COMMUNICATIONS — MAY DEPEND ON HOW YOU CONFIGURE AND USE THE SERVICE. YOU ARE SOLELY RESPONSIBLE FOR DETERMINING WHICH LAWS APPLY TO YOUR USE AND FOR COMPLYING WITH THEM.
Because the Service, when used in Cloud-Based Detection mode, may process the content of personal communications sent through applications such as WhatsApp and Telegram on monitored devices, you represent and warrant that:
You are solely responsible for the legal basis supporting your monitoring activity. Company provides the technology but does not determine, and is not responsible for, your organization’s compliance with employment or privacy law.
“Customer Data” means file content, communications content, and related metadata intercepted, analyzed, or logged by the Service, whether through Cloud-Based Detection or Local Processing Mode. You retain all rights to Customer Data. We process Customer Data solely to provide the Service and as directed by your organization’s policies.
For enterprise customers, our Data Processing Agreement (DPA) governs the processing of personal data, including personal data processed through the Agent. The DPA is available upon request and forms part of these Terms.
We implement appropriate technical and organizational measures — including encryption of the Agent-to-server API connection — to protect Customer Data against unauthorized access, alteration, disclosure, or destruction.
“Confidential Information” means non-public information disclosed by either party that is marked confidential or would reasonably be understood to be confidential given its nature, including business, technical, and financial information, and Customer Data. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was already known to the receiving party without restriction, or is independently developed without reference to the disclosing party’s Confidential Information. Each party will protect the other’s Confidential Information with at least the same care it uses for its own confidential information, and no less than a reasonable standard of care; use it only to perform its obligations under these Terms; and not disclose it to third parties except to personnel or contractors bound by confidentiality obligations at least as protective as these, or as required by law, in which case the disclosing party will be given prompt notice where legally permitted.
The Service, including its software, algorithms, AI models, documentation, and all related intellectual property, is owned by Innovly Private Limited and protected by applicable intellectual property laws. These Terms do not grant you any rights to our trademarks, service marks, or trade names.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
Because the Agent operates at the kernel level, we do not warrant that it will be free of conflicts with other kernel-level or security software installed on a device; we recommend testing the Agent in a non-production environment before full deployment. Your sole and exclusive remedy for dissatisfaction with the Service is to stop using it and, where applicable, terminate your subscription as described in the Termination section below.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. THIS LIMITATION APPLIES TO ALL CLAIMS ARISING FROM YOUR USE OF THE SERVICE, INCLUDING CLAIMS OF DISPARATE IMPACT, DISPARATE TREATMENT, HARASSMENT, OR EMPLOYMENT DISCRIMINATION ARISING FROM ACTIONS YOU TAKE BASED ON DETECTION RESULTS GENERATED BY THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ₹1,000 IF YOU HAVE PAID NO FEES.
You agree to indemnify and hold harmless the Company, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.
Neither party will be liable for delay or failure to perform (other than payment obligations) due to causes beyond its reasonable control, including acts of government, war, terrorism, strikes, epidemics or pandemics, natural disasters, or failures of third-party telecommunications, hosting, or software services.
Your subscription automatically renews for successive periods equal to your initial term (monthly or annual, as applicable), unless you give Company written notice of non-renewal at least 30 days before the end of the then-current term. Continued use of the Service after a renewal constitutes acceptance of the Terms then in effect.
Unless otherwise agreed in writing, Company retains Customer Data — including detection-event records and any file or communications content retained during Cloud-Based Detection — for up to 12 months from the date of collection, after which it is automatically deleted or anonymized, except where an extended retention period has been separately agreed or continued retention is required by law. Customer Data may persist for a limited time in encrypted backup or disaster-recovery systems maintained under Company’s standard security practices; such copies are not available for active processing and are deleted in the ordinary course. You are responsible for configuring retention settings appropriate to your obligations and for exporting any Customer Data you need to preserve before it is deleted.
If you submit ideas, suggestions, or feedback about the Service (“Feedback”), you grant Company a non-exclusive, worldwide, perpetual, royalty-free license to use and incorporate that Feedback into the Service without obligation or compensation to you.
Unless you opt out in writing, you grant Company a non-exclusive, revocable license to use your name and logo to identify you as a Company customer in marketing and sales materials. You may withdraw this permission at any time for future use by written notice; Company is not required to remove your name or logo from materials already distributed or published.
These Terms are governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Coimbatore, Tamil Nadu, India.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the “Last updated” date. Your continued use of the Service after such changes constitutes acceptance of the modified Terms. By using the Service, you consent to receive notices and communications from Company electronically, including by email or within the Service; such communications satisfy any requirement that they be in writing.
This Agreement may not be assigned by you without Company’s prior written consent; Company may assign this Agreement freely, including in connection with a merger or sale of assets. Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship between you and Company. If any provision of this Agreement is held invalid, the remaining provisions will remain in full force. Headings are for reference only. No failure or delay by either party in exercising any right under this Agreement will operate as a waiver of that right. This Agreement, together with the Privacy Policy and DPA, constitutes the entire agreement between the parties regarding the Service and supersedes all prior discussions or agreements on the subject.
If you have questions about these Terms of Service, please contact us: